Description

Customer Service Serving Internal Customers

Customer Service: Serving Internal Customers
MP4 | Video: 720p | Duration: 43:04 | English | Subtitles: VTT | 364.2 MB
There are many similarities between internal and external customer service-both require helpfulness, empathy, and resourcefulness. What distinguishes internal customer service is that it primarily involves serving coworkers at your company. Companies today recognize that outstanding internal customer service helps employees work more productively and ultimately do a better job serving their external customers.
In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing-and exceeding-expectations for internal service, and solving problems quickly and effectively.

Topics include:
Distinguishing between internal and external customer serviceCreating positive workplace relationshipsWorking with difficult coworkersPracticing active listening to uncover your customers’ needsManaging internal customer expectationsAnticipating problemsDefusing angry colleaguesAdjusting your workplace attitude

In this AutoCAD 2016 Beyond

the Basics training course, expert author Brian Benton teaches you about advanced tools and concepts in this computer aided design software program from Autodesk. This course is designed for users that are already familiar with AutoCAD.

You will start by learning about advanced navigation tools, then jump into learning about advanced operations. From there, Brian will teach you about advanced tools, including align and 3D align, lengthen, quick select, and divide. This video tutorial also covers topics including object visibility, annotation, sheet sets, output, dynamic blocks, parametric constraints, and action recorder. You will also learn about customization, including how to customize the ribbon and workspaces. Finally, you will learn about file management, 3D design, and Autodesk cloud services, such as AutoCAD 360, sharing and collaboration, and rendering in the cloud.

Once you have completed this computer based training course, you will have gained a solid understanding of these advanced tools and techniques in AutoCAD. Working files are included, allowing you to follow along with the author throughout the lessons.